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USAGE OF INFORMATION AND COMMUNICATION TECHNOLOGY AMONG NIGERIA CUSTOMS SERVICE PERSONNEL is a well-researched topic, it can be used as a guide or framework for your Academic Research.


This paper assessed the usage of Information and Communication Technology (ICT) among Nigeria Customs Service (NCS) personnel. The challenges experienced by NCS in using these various NCS applications and software is being undermined by these miscreants, it appears that proper usage of daily application ICT tools that are based on operations seems to be negative and has become a matter of concern. The paper adopted a descriptive research survey design. The sample
comprised three area commands of the NCS. A total number of three hundred personnel were randomly selected using a simple sampling technique.

A questionnaire was developed and used to collect data. The title of the instrument wastage of ICT among NCS Personnel Questionnaire. The reliability of the instrument was found to be 0.85. Descriptive and inferential statistics were used in analyzing the data drawn from the questionnaires. The results were held significant at the 0.05 probability level.

The paper revealed that there was a significant relationship between usage of ICT among NCS Personnel (r=0.430; P< .05). The result also showed that the magnitude at which the NCS personnel were using the available ICT tools was very high. The result equally revealed that the level of ICT usage was on average.

The management of the Nigeria Customs Service should encourage personnel to use ICT and give more attention to training and retraining of the personnel on how to use software applications in order to meet up with the high demanding task in the services. The level of usage of ICT should be increased by the personnel of NCS in order to minimize traders who perpetrate into the website of NCS.


Over the years, technology in business has been changing rapidly as the global environment becomes highly competitive and innovative. Globally, the use of Information and Communication Technology (ICT) has become very vital to all organizations that intend to remain competitive in the market.

In the words of Cravens (2000), the drivers of change in today’s world include deregulation, global excess capacity, global competition, changing customer expectations, demographic shifts, and changing work and lifestyles.

These changes have led organizations to embark on activities that will provide a source of competitive advantage and embrace the usage of ICT (Kevin, 2006). Understanding the role and usage of ICT is an essential requirement for any personnel or organization that is seeking a competitive advantage over others.

Every organization needs to be effective and efficient in the use of ICT as a real success in today‘s and future’s change, a rapidly changing and highly competitive world depend on such knowledge and skills (Kpolovie, 2016; Kpolovie and derma, 2016). For several years, international organizations including the Organization for Economic Co-operation and Development (OECD),

the World Bank, the World Customs Organization (WCO), the World Trade Organization (WTO), and the European Union (EU) have considered and provided recommendations on usage of ICT to enhance trade facilitation and to improve the processes of customs administrations. Now, governments, the business community, and individuals are looking to improve their respective financial situation as a matter of absolute necessity during the current global economic downturn (Kevin, 2006).

With the growing penetration of ICT, attention tends to shift from readiness to usage of ICT for different purposes. Most organizations today use ICT to provide online services. Among those organizations that are heavily reliant on ICT are the Nigerian military (Army, Air force and Navy) public sector agencies, Para-military (Nigeria Police, Federal Road Safety Commission, Nigeria Customs Service, among others) public sector agencies, in particular, the law enforcement agency – the Nigeria Customs Service (NCS).

The future of ICT-driven customs administration in Nigeria, in the context of modernization, has responded to the increasing demands for revenue optimization, greater involvement in trade facilitation, enhanced security, and enforcement of regulatory policies. Therefore, the NCS is mandated to contribute to socio-economic development with its revenue collection activities by facilitating legitimate trade(Mayowa, 2014).


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